Frequently Asked Questions

You add your licenses during the guided onboarding flow. On Step 2 ("Licenses/providers"), you can either upload a license document so our AI extracts the details automatically, or click "Add A License Manually" to enter them yourself. You can add as many licenses as you hold.

Click your name in the top-right of any page to open the account menu, then select "Profile." This reopens the onboarding/profile screens where you can add, edit, or remove licenses. Returning users have their existing data pre-populated automatically.

Inside each license card (on the Profile/onboarding licenses screen) there is a "Special Requirements" section. Click "Add Special Requirement" to add one — entering a description (e.g., "Opioid prescribing training") and the required credits — or click the trash/remove button next to an existing requirement to delete it.

Always confirm requirements directly with your licensing board, since rules change and you are responsible for verifying your own compliance. As a starting point, our Info Hub offers state-by-state guides for medical license renewal and CME requirements across MD, DO, RN, NP, PA, and other license types.

From your Dashboard, you can add credits two ways: upload a CME certificate or transcript (PDF/JPG/PNG/GIF) and our AI automatically extracts the credit information for you to review, or click "Add Credits Manually" to type the details into a form yourself.

When you upload a certificate, the AI-Extracted Information review modal shows a "Special Requirements" button on each entry. Click it to open the "Select Special Requirements" dialog and check which special requirement(s) that activity fulfills, then save. The special requirements listed come from the licenses you set up.

Yes. Go to the Transcript page and click "Export Report," then choose "Export as CSV" or "Export as PDF." The CSV works as a spreadsheet, and the PDF produces a formatted licensure audit summary.

Credit uploads accept PDF, JPG, PNG, and GIF files (up to 10MB each); license document uploads accept PDF and common image formats. The AI reads these to extract your credit and license details for you to review.

No. Your information is used only to operate the service — for example, to read your uploaded certificates and license documents so we can extract and track your credits. We do not sell or rent your personal information, and your data remains yours.

No. Our Privacy Policy states we do not sell or rent your personal information. Data is only shared with trusted service providers who help operate the platform (such as cloud hosting and email delivery), when legally required, or in the event of a business transfer.

No. We only send functional notifications you've opted into — license expiration reminders and credit deadline reminders. There are no marketing or promotional email blasts, and you can turn any notification off at any time in Settings.

Open the account menu (your name, top-right) and choose "Settings," then go to the Notifications section. Toggle "Email Notifications" off to stop all emails, or fine-tune "License Expiration Reminders" and "Credit Deadline Reminders" individually.

Open Settings and scroll to the "Danger Zone" section to delete your account. As stated in our Privacy Policy, you may request deletion of your account and associated data at any time.

Yes. MedEdTracker has a dedicated manager role with a Manager Dashboard and a provider-based onboarding flow, where a manager adds each healthcare provider and their licenses, then tracks the whole team's CME compliance in one place.

Use the "Feedback" button — a floating button (speech-bubble icon) available on nearly every page — to open the feedback form. You can choose a feedback type, add a subject and message, and optionally attach screenshots or PDFs. You can also email feedback@mededtracker.com directly.